Defective Products Only
We will only replace an item if it is received defective or damaged during transit. If you believe your product is defective, please notify us within 48 hours of receiving your order.
To help us review your request, please include:
- Your order number
- A description of the defect or damage
- Clear photographs of the product, packaging, and shipping label
Once your claim has been assessed and approved, we will arrange a replacement for the defective item at no additional cost.
No Refunds
All purchases made through UK Peptides are final. We do not offer refunds under any circumstances, including:
- Change of mind
- Ordering the wrong product
- Products no longer required
- Delivery delays outside our reasonable control
Please review your order carefully before completing your purchase.
Non-Returnable Items
For product integrity and quality assurance, we do not accept returns of:
- Opened or used products
- Products that have been improperly stored or handled after delivery
- Items returned without prior approval
- Products that are not defective
How to Request a Replacement
If you receive a defective product, please contact our customer support team within 48 hours of delivery. Include your order number, a description of the issue, and supporting photographs. We will review your request promptly and, if approved, arrange a replacement.